FAQ

Where do you deliver & what does it cost?

Delivery is available nationally in South Africa @ R75. Wrt other areas your shipping will be calculated based on your delivery address. This you will be able to see before check-out. Collection/pick-up is also available in Clubview, Centurion. 

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. Shipping is done through The Courier Guy

How do I care for my earrings?

Each pair of earrings is made from polymer clay. It is super lightweight and very durable, however please treat it with care:

-store in a safe place and avoid bending it

-do not submerge in water

-avoid contact with sunscreen and perfumes or other strong chemicals

-to spot clean, use a wetwipe

What do I do if there was a mistake with my order or my items arrived damaged?

Please email me at Connely@sunburstcreations.co.za and take a picture of the damaged item within 2 days.

How do I care for my crochet items?

You can hand wash or machine wash your crochet items in a zipped pillowcase or a laundry bag. You may lay it flat to dry.

What else should I know about my polymer clay earrings?

Each pair of earrings is made with great care. I do try my best to make sure that there is consistency but no pair will be the same and there may be slight variations in shape, size, and color.